1. What is a boomkat gift voucher?
A virtual gift voucher that allows you to buy stuff on Boomkat.com. The voucher is sent via email to anyone of your choosing at a time of your choosing.
2. Who is it for?
Your boyfriend, girlfriend, next door neighbour, cousins, brothers, sisters, best mates or anyone you like!
3. Where can they be used?
Boomkat gift vouchers can be redeemed at Boomkat.com.
4. What can I buy with a Boomkat gift voucher?
Any music on any format in any combination be it vinyl, cd's or digital downloads, publications, apparel, dvd's or any other product you like on Boomkat.
5. What can't I buy with a Boomkat gift voucher?
Boomkat gift vouchers cannot be used to purchase gift vouchers.
6. Is there an Expiry date?
No, Boomkat Vouchers can be redeemed whenever you like.
7. How do I buy a gift voucher?
It's easy, fill in the basic form to your left including your name and email address, the recipient's name and email address and the value of the voucher you would like to purchase for them.
You can then decide whether to notify them of your gift as soon as you have completed the checkout process or at a pre-determined date of your choosing, say for instance to coincide with their birthday.
Once you have filled in your own personal message the process is complete and you can add the gift voucher to your crate where it can be bought just like any other item at Boomkat.
8. Can I preview Gift Voucher email notification?
Yes, once added to the crate you can preview the voucher notification email and make any changes you wish to your personal message, the value of the voucher or the recipient of your gift.
9. Can I personalise the gift voucher?
Yes, you can include a personal message with the gift voucher . You can see a preview of your message before you finalise your purchase.
10. How do I Redeem a gift Voucher?
It's easy. Once you've found the items you wish to purchase, add them to your crate, create an account by following the on-screen instructions (or alternatively if you've already got an account with Boomkat just use your existing login).
Once at the final confirmation screen you will be asked if you have a gift voucher to redeem and, if so, you will be able to enter your unique gift voucher code in the space provided.
11. Can I redeem more than one Gift Voucher per order?
No, you can only use one Gift Voucher code per purchase.
12. Can I buy more than one gift voucher?
Yes, you can buy as many as you like.
13. Can I arrange to send a gift voucher on a pre-determined date?
Yes, you can choose to send the gift voucher immediately on completion of your purchase, or at a pre-determined date of your choosing.
14. How long will it take my friend to receive the gift voucher i've bought them?
They will receive your gift voucher on the date of your choosing.
15. My friend doesn't have a boomkat account, can they use a boomkat voucher?
Yes, although they will need to create an account with Boomkat.
16. How do I find out what credit is left on my Voucher?
When redeeming your gift voucher at Boomkat the checkout process will inform you of the credit available to you, and any credit you will be left with after the purchase has been completed.
17. What happens to the credit left on my Voucher if I cancel an order?
For physical goods, if we haven't despatched your order yet we will cancel it and the amount will be automatically credited to your voucher. Unfortunately, we are unable to cancel orders for music downloads.
18. What happens if items I have bought using a gift voucher are unavailable?
The value of any out of stock items will be re-credited to your gift voucher.
19. Is my gift voucher transferable?
No, once you have entered your gift voucher code you cannot transfer its value or use to any other account, including any additional accounts you may have with us.
20. Can anybody else use my gift voucher?
No, once you have entered your gift voucher code its use is restricted to your own account. This is to prevent fraudulent use of your voucher.
21. How do I know my friend has received the gift voucher I've bought them?
The gift vouchers are sent via email on the date you have specified.
If you have any reason to believe that they have not received your gift voucher notification, please check with them first as in order to protect their privacy we are unable to divulge any information pertaining to the use of their voucher.
If your friend is unsure if they have received their voucher, or if they have misplaced their notification, please get in touch with us and we will do our best to assist you while keeping privacy restrictions in place.
22. What do I do if I lose my Voucher code?
If you have already redeemed part of your voucher please get in touch with us and we will endeavour to re-issue you with the original code which you will be able to use against the corresponding account.
23. Are gift vouchers returnable?
Unfortunately we are unable to refund any gift vouchers purchased from us, or any partial credit thereof.
24. To redeem my gift voucher, do I need a credit card?
Yes, you will need to enter your credit card details at the checkout even if you are using a gift voucher.
This is because if the value of the order is greater than the value of your gift voucher, the remaining amount will be charged to your credit card.