FAQ: Sections

Use the links below to jump to the FAQ section you are interested in.



1/. Can I add an item to an order I've already made?

no, we are unfortunately unable to add items to existing orders.

2/. Can I combine more than one order to be shipped together?

Unfortunately not - we are unable to combine any orders.

3/. My order includes a pre-order item - will you send out my package when everything is in stock?

Unless you email us with specific instructions to wait for pre-order items to come into stock before we ship your order then we will ship the items that are available now, followed by the pre-order items as they become available.

4/. I was expecting an item I pre-ordered to be shipped but so far it hasn't - why?

Pre-order dates are often subject to changes by record labels and suppliers. Please remember that we are dependant on the distributors, record label's and couriers to deliver the releases to us on time.

5/. I have placed an order and haven't received an email confirmation, has the order been successfully placed?

Once you receive an order number on your confirmation screen you know that we have received your order without any issue. We send out an automatic confirmation email but it is possible that the email might not reach you instantaneously if mail server traffic is clogged up. It is also possible that our confirmation email has landed in your junk mail so please check to see if its lurking in there.

6/. I have received my order and it is damaged/faulty, what can I do?

If you receive a damaged or faulty item from us please contact us first by email at orders@boomkat.com and we will provide you with returns information.


1/. What forms of payment do you accept?

We accept most major credit and debit cards (Visa, Delta, Maestro, Mastercard, Solo, and British issued Electron cards). We now also accept payments via Paypal.

2/. Why was my credit card Declined?

If your credit card has been declined it could be for any number of reasons (even just down to entering your details incorrectly). Please note that it is your bank and not us that has declined the transaction and they will only tell the card holder (i.e. - you) their reasons for doing so, please contact them for further information.

3/. I want to change my personal information (email address, shipping address etc) - how can i do that?

You can do that by logging into your my.boomkat.com account and amending your personal details.


1/. Do you sell Gift Vouchers?

Yes, you can find them here: boomkat.com/vouchers

2/. I have been bought a Boomkat Gift Voucher, how do i redeem it?

  1. Add the desired items to your crate
  2. Proceed to Checkout
  3. If you are a returning customer enter your Email and Password and click 'Next' (go to step 8)
  4. If you are a new customer enter the Email you would like to use and click 'Next'
  5. Enter your billing information and hit 'next'
  6. Enter your credit card details and hit 'next'
  7. Choose and confirm your desired password and hit 'next'
  8. You will then see a page that details your order and total.
    Underneath this there is a line that says : "Do you have a gift voucher to redeem? Click here!"
  9. Click on the underlined 'Click Here' and then a box will appear for you to enter your gift voucher code.
  10. Complete your purchase

3/. To redeem my gift voucher, do I need a credit card?

Yes, you will need to enter your credit card details at the checkout even if you are using a gift voucher.
This is because if the value of the order is greater than the value of your gift voucher, the remaining amount will be charged to your credit card.


1/. I live outside of the UK, do you ship internationally?

Yes, we do. Our list of international shipping rates is here: boomkat.com/shipping.cfm

2/. How long will it take me to receive my order once you've shipped it?

We ship UK orders using First Class Royal Mail post - deliveries should reach you within 1-3 days.
For international orders we use international air mail - delivery times will depend on your location.

3/.You despatched my order a while ago and I still haven't received it, is it lost?

Royal Mail will consider a UK package lost after 15 working days have passed from the day it was shipped to you.
International packages will be considered lost after 25 working days have passed.

If this time has elapsed and you still haven't received your package please email us at orders@boomkat.com

4/. Do you have a Tracking number for my package?

For all orders (Uk and international) we only have tracking numbers for orders made choosing the Recorded Delivery shipping method. If a tracking number is important to you please make sure you choose this option!


1/. Does Boomkat have a weekly newsletter?

Yes, we have two weekly Newsletters, one for Physical product and one for Digital downloads.
You can subscribe to them here : boomkat.com/newsletters/new

2/. Why have I stopped receiving my Boomkat Newsletters?

Most commonly this will be because our newsletters are landing in your Junk mail folder - you'll need to put us on your Safe list.


1/. Why can't I find my latest downloads when I log into my.boomkat.com?

Most commonly this will be because you have more than one user account with us and you are logging into the wrong account! Please check that you are logging into the same account that you used when making your purchase.

2/. Why can't I log into my.boomkat.com account

Most commonly this is because you aren't entering your EMAIL or PASSWORD exactly as you created it. Please note that your password is case-sensitive

3/. I have bought and downloaded some FLAC's and they won't play on ITunes or my favourite MP3 player. why is this?

Some players like itunes will not play FLAC's until they are converted to either Aiff or Wav formats. There are numerous bits of free software that can do the conversion in a few seconds for both Mac and PC.

4/. I'm trying to download my purchases but the speed is very slow, why?

Download speed problems will almost always be caused by local or network issues.
- If you are using a dial-up connection, for instance, you can expect even just a couple of tracks to take quite a while to download.
- For broadband users, there are all sorts of things that can clog up your connection. If there are any network issues anywhere between your ISP and our servers it will slow the download speed down.

These are most commonly temporary issues that get resolved after a short while so our best advice is just to try again a bit later.

5/. I cannot buy certain download releases in my country, why is this?

Record labels sometimes impose territorial restrictions because they can sometimes have separate licensing arrangements for a particular release, which means that they only have permission for it to be sold in certain countries.

6/. What is the specification of the Flac files on the site?

The master audio is provided to us at standard CD quality, which is 16bit / 44.1kHz. Some times certain releases will be provided at higher bit depths though and in these cases there will be a note in the items description.


1/. I have a record label / I am an artist - will Boomkat sell my music?

Please send an email to us at product@boomkat.com with details and if we think we can sell your music we'll try and work something out. Please do not call the office - all label and artist contacts should be made via email.